What items are missing data? Is the data that I’m providing the same data that my distributors are looking for? My data pool says my data is compliant – why is my scorecard looking so grim? How come my scorecard looked good last month, but now I have items failing?
The Attribytes team receives questions like these – and more – every day.
It’s OK. You are not alone. We are going to get through it together.
First, let’s talk about how the scorecard works, and then we will give you a few tips to get your scorecard from not-so-good to best-in-class in no time!
1 – The scorecard looks at the content within the distributor’s system – not just what you put into your data pool’s system.
Often suppliers will update all of the information in their data pool, hit the ‘synchronize’ button and stop there. However, if the GTIN within the distributor’s system is wrong or missing, then your publication sits idle until the GTIN is updated by the distributor.
CLEANUP TIP: Download the list of products from Attribytes View My Product and review the column labeled ‘GTIN’ to make sure the GTINs are accurate. You may insert a column and send back to us, so that we can notify the distributor to update their system.
2 – The scorecard reflects what the distributor considers an ‘active’ item – not what YOU consider to be an ‘active’ item.
An inactive item can still be purchased because there is product in the supply chain, or in one of the distributor’s facilities. Be sure to publish discontinue dates or future inactivation dates. Simply removing items from your publication does not mean the distributor is able to immediately inactivate the product. Also, if you remove an item from publication before it was synchronized with a distributor, they would never know to delist that item in their system.
CLEANUP TIP: Utilizing the future inactivation date or discontinued date is the best way to let the distributor know that an item is no longer active, but they cannot remove it from your list of items until the item is completely removed from the supply chain.
3 – If you are only publishing items that are being purchased today, then you will always be behind!
Distributors are setting up new items every single day. If you want to get ahead of the curve, publish any item that could potentially be purchased. These unpurchased items will sit within their repository and be available when distributors do key in that new item, so the GTINs can automatically link up.
Look at that… instant compliance!
CLEANUP TIP: Make sure that when you publish your items you receive an ‘ACCEPTED’ CIC or ‘SYNCHRONIZED’ CIC. Look out for messages that say ‘REVIEW’ or ‘REJECTED,’ because that means a proper connection was not made.
BONUS! – The scorecard does not hold you accountable for marketing, nutrition, or images for customer proprietary items – but that does not mean the distributor knows which items are proprietary!
This sounds silly, but this is not easily solved through the GDSN. While there is a field for ‘Distribution Type’ and ‘Is this a private label product?’ there has not been any industry agreement on how to use these fields.
In the meantime, that means you have to tell the distributor if a product is proprietary.
CLEANUP TIP: Download the list of items from View My Product, send it back to firstname.lastname@example.org,and we will get this cleaned up in the distributor’s system. NOTE: Core product data list likely still required.